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I am not able to log into my account in PAMS. How can I reset my password?
Reset your password by clicking on the ‘Forgot Password’ link on PAMS homepage. You will be required to enter your user name and answer your security question. If you do not remember your user name and your security answer, contact PAMS Helpdesk.
I do not see the submission (Letter of Intent/Preproposal/Lab Proposal) created by my institution. How can I view such a submission, work on it and submit it to DOE?
Contact the creator of the submission, or the Administrative SRO for your institution, in order to get gain access to submissions that have been created for your institution. Request the Administrator for Edit and Submit access for the submission you intend to work on.
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The Administrative SRO is leaving the organization, how can we transfer his privileges to another user in PAMS?
The person who is replacing the Administrator should be registered to the institution in PAMS. Request the existing SRO to grant his/her replacement the Manage User and Manage Institution Profile privileges in PAMS. If the existing SRO has failed to do so, contact PAMS Help Desk.
Person X has left our organization. How can we remove him/her from our organization in PAMS?
Contact the Administrative SRO and ask him/her to remove the user from the Institution. This will result in the exiting user losing any access to the institution’s information in PAMS. User will not be able to register to the institution in PAMS.
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